SHIPPING & RETURNS

SHIPPING POLICY

At Boteh, we take pride in crafting each product with care and intention, ensuring you receive the highest quality creations made fresh in small batches. All orders are processed within 3-5 as each product is carefully crafted and packaged with attention to detail. Once your order is shipped, you’ll receive a confirmation email with tracking information. Delivery times may vary depending on your location but generally range from 5–10 business days.

We believe in sustainable practices, so we pack your order using eco-friendly materials whenever possible. We aim to reduce waste while ensuring your items arrive safely.

At this time, we ship only within the United States. We’re working to expand our reach and hope to offer international shipping in the near future!

If you have any questions or special requests regarding shipping, please feel free to contact us—we’re here to help!

RETURN & EXCHANGE POLICY

Thank you for choosing Boteh and supporting natural, small-batch creations. Due to the nature of our products and our commitment to ensuring quality and purity in every item, we are unable to accept returns. Each product is crafted with care using fresh, organic ingredients and formulated in small batches to guarantee quality, which means returned items cannot be resold.

If you have any concerns about your order, please reach out to us. We are here to help and are committed to your satisfaction. Thank you for your understanding and for embracing the unique qualities of our natural products and supporting a woman owned small business!